02
Aug
Case study - Technical Support
MISSION: TECHNICAL SUPPORT / ORGANISATION
Type of company: Global Group
Field of business: Aeronautics
Activity: Development, manufacture and distribution of engines and other equipment for the aeronautics industry
Issues: Implementation of two Lean management projects
Course of the mission:
1 full-time consultant / 14 weeks by project
Preliminary Phase:
- Definition of the perimeter
- Appointment of the sponsor
- Evaluation of the duration of the construction site
- Analysis of the major processes influencing the service/sector
Measurement Phase:
- Irritants, observations
- Focus group, VOC
- Process workshops
- Feedback from experience
- Evaluation of managerial practices
Analysis Phase:
- Valuation of the ‘waste’.
- Summary of the elements of the diagnosis
- Determination of the improvement plan
Improvement Phase:
- Deployment of the improvement plan with the lever drivers
- Setting up daily events with analysis of indicators
Control Phase:
- Follow-up of daily activities
- Verification of the achievement of the initial assumptions in terms of gains
Results: 15% gain in efficiency to iso-effectiveness